Refund Policy

We want you to be happy with goando. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date, in line with Paddle's Refund Policy. This applies to goando Pro subscriptions ($9.00 USD per month or $79.00 USD per year) and the goando Trip PDF Unlock ($20.00 USD one-time).

How to request a refund

All goando purchases are processed by our merchant of record, Paddle.com. To request a refund:

• Visit paddle.net and locate your order using the email address you purchased with, or
• Email us at briemark@gmail.com and we will help you request the refund through Paddle.

Refunds are returned to the original payment method. Processing usually takes 5–10 business days depending on your bank or card issuer.

After the 14-day period

Refund requests received after 14 days are considered on a case-by-case basis. If you cancel a recurring Pro subscription, cancellation stops the next renewal — your access continues through the end of the paid period.

Chargebacks

If you have an issue with a charge, please contact us before initiating a chargeback with your bank — we can almost always resolve it faster directly.

Contact

Questions? Email briemark@gmail.com.